Hours
What are the hotel's check-in and check-out times?
Check-in starting at 3:00 p.m. / Check-out by 11:00 a.m.
What are the breakfast hours?
Monday through Friday, 7 a.m. to 10 a.m.
Does the hotel offer room service?
No, the hotel does not offer room service.
Is the front desk open even if I arrive late at night?
Yes, of course, the front desk is open 24 hours a day, 7 days a week.
Bookings
What are the benefits of booking through the hotel's website?
When you book directly with us, you're guaranteed to get the best rates and special offers.
What payment methods are accepted?
The hotel accepts the following forms of payment: credit card / AMEX / ANCV / CASH
Can I cancel my reservation without incurring a fee?
It depends on the plan you choose.
Rooms
Does the hotel have rooms that are accessible to people with disabilities?
The hotel does not have rooms for guests with disabilities. If you need one, please don't hesitate to contact us. We can recommend a partner hotel that meets your needs.
What amenities are available in the hotel rooms?
Each of our rooms is equipped with: free Wi-Fi, a flat-screen TV with satellite channels, a bathroom with a bathtub or shower, a hair dryer, a work area, and storage space.
Accessibility
What transportation options are available near the hotel?
-The free "Chamonix Mobilité" bus service provides transportation throughout Chamonix and the surrounding area.
-Mont-Blanc Express Train: This train connects Chamonix to surrounding villages, running from Saint-Gervais-les-Bains–Le Fayet to Vallorcine
How can I get to the hotel from the train station or the airport?
Chamonix Train Station: 5 minutes by car / 10 minutes on foot
Geneva Airport: 1 hour and 15 minutes by car
Lyon Saint-Exupéry Airport: 2 hours and 15 minutes by car
Chambéry Airport: 1 hour and 30 minutes by car
How far is the hotel from downtown Chamonix?
The hotel is located in the city center.
Hotel Services
Are pets allowed at the hotel?
Only small pets are allowed. There is an additional charge of €15 per pet per day.
Is it possible to leave luggage at the hotel before check-in or after check-out?
Yes, the hotel has a luggage storage area where you can safely leave your luggage.
Does the hotel have a parking lot?
The hotel offers free private parking without a reservation, subject to availability.
There are 2 electric vehicle charging stations in the hotel's private parking lot.
What services are available at the hotel?
The hotel features a game room, a sauna, a climbing wall, and a fitness center.
During the summer: bicycles are available to guests free of charge
Is Internet access free?
Yes, free Wi-Fi is available throughout the hotel, including in the guest rooms.
Visitor's Tax
How much is the tourist tax? When during the booking process do I need to pay it?
The tourist tax at the Hôtel de l'Arve is €1.70 per person per night. It must be paid directly at the hotel.
Tourism
What are some things to do around Chamonix?
Chamonix, a true gem of the Alps, offers a wide variety of activities to enjoy year-round, whether in the snow or amidst the summer scenery.
Winter Activities:
Skiing and snowboarding: Enjoy the many ski runs in the Chamonix Valley, suitable for all skill levels.
Snowshoeing: Explore the picturesque trails on snowshoes—a great way to experience winter nature.
Ice climbing: Test your climbing skills on icefalls with professional guides.
Visit the Mer de Glace: Take the rack-and-pinion train to reach the Mer de Glace, one of the most famous glaciers in the Alps.
Ice Skating: Enjoy the outdoor ice rink located in the heart of Chamonix.
Summer Activities:
Hiking: Explore the many hiking trails, such as the famous Tour du Mont Blanc.
Paragliding: Soar over the mountains and admire breathtaking views of the Chamonix Valley.
Mountain biking: Ride the mountain bike trails, which offer routes suitable for all skill levels.
Lac des Gaillands: Enjoy this lake for swimming, picnicking, or paddleboarding.
Mountaineering: Join climbing expeditions for the more adventurous, led by local guides.
These activities will allow you to fully enjoy the natural beauty of Chamonix, no matter the season!
Environmental Responsibility
What measures has the hotel implemented to protect the environment?
As part of our commitment to social and environmental responsibility (CSR), our hotels have stopped using plastic bottles. To raise our guests’ awareness of everyday actions that help the environment, HappyCulture hotels have implemented waste sorting and display “eco-tips.” At breakfast, we help reduce our carbon footprint by prioritizing local and bulk products. In addition, a Purezza water dispenser is available in the lobby of our hotels. To promote responsible consumption, we encourage our guests staying two nights or more to opt out of housekeeping services, thereby saving 60 liters of water.
